Image: The Power of an Engaged Employee to Deliver Outstanding Service

The Power of an Engaged Employee to Deliver Outstanding Service

Posted on February 26, 2015 by Giselle Kovary

I recently had the opportunity to evaluate, in detail, the quality of service in the travel and hospitality industries. I got married in the US earlier this month and had to organize a destination wedding while living in Toronto. I … Continue reading →

Posted in Sales and Customer Service | Tagged , ,
Image: Coaching Employees Out of Your Team

Coaching Employees Out of Your Team

Posted on February 19, 2015 by Adwoa K. Buahene

The title is a bit ambiguous – does it mean coaching poor performers out of the organization or coaching high performers out of the organization? The answer is: both. Certainly, it is important for leaders to be able release poor … Continue reading →

Posted in Leadership | Tagged , ,
Image: Using Creativity and Innovation to Solve Sales & Operational Challenges

Using Creativity and Innovation to Solve Sales & Operational Challenges

Posted on February 13, 2015 by Adwoa K. Buahene

In a lot of workplaces, “creativity” and “innovation” are thrown around frequently. They end up becoming blanket terms and no one knows what they mean. Unless your organization/department is part of the small percentage that is coming up with the … Continue reading →

Posted in Leadership | Tagged ,
Image: Using Succession Plans As An Engagement Tool

Using Succession Plans As An Engagement Tool

Posted on February 5, 2015 by Giselle Kovary

The Role Succession Planning Plays in Employee Engagement Succession planning is a process that is often discussed at senior levels though, in our experience, rarely well executed. To build an effective succession plan you must: Select the right approach for … Continue reading →

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Image: Supporting Employees During Stressful Times

Supporting Employees During Stressful Times

Posted on January 29, 2015 by Giselle Kovary

Stressed Out? The term “being stressed” is overused and is attributed to almost anything we face in our daily lives – traffic, bad weather, busy schedules or traveling. However, in reality there are certain situations that we that we need … Continue reading →

Posted in Leadership, Multigenerational | Tagged , , ,