Tag Archives: managing expectations
Getting to the Top: Right Now!
We hear it in our sessions all the time, and the other day, I heard it on a drama series – ‘the new generation just thinks that they can get to the top very quickly’. This perception of Gen Ys … Continue reading
The Power of an Engaged Employee to Deliver Outstanding Service
I recently had the opportunity to evaluate, in detail, the quality of service in the travel and hospitality industries. I got married in the US earlier this month and had to organize a destination wedding while living in Toronto. I … Continue reading
Posted in Sales and Customer Service
Tagged customer service, employee engagement, managing expectations
Change Management: What to do when you Get a New Manager
Working for a New Manager Getting a new boss or manager can be difficult. Perhaps you really liked the way your previous manager did things. Maybe you established a great reputation with your old manager and you’re worried that the … Continue reading
Posted in Leadership
Tagged change management, manager, managing expectations
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